Returns & Exchanges
Due to the perishable nature of our chocolate products, we cannot accept returns. However, if your order is damaged or unsatisfactory, we are committed to making it right.
1
Inspect Your Order
Upon arrival, please check your package for any damage or discrepancies.
2
Capture Documentation
Take clear photos of the damaged product and the shipping box/label.
3
Contact Support
Email our team within 48 hours of delivery with your order number and photos.
4
Resolution
Our team will review your claim and issue a replacement or store credit as applicable.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing